FAQs
How can I order from Glaventora?
Orders from Glaventora can be conveniently placed through our online shop at www.glaventora.com . Simply select your desired products, add them to your shopping cart, and follow the instructions during the ordering process. Once your order is complete, you will receive a confirmation email.
What payment options are available?
We accept various payment methods such as credit card, PayPal, and Klarna. All payments are processed securely via encrypted connections to ensure your data is protected at all times.
How long does it take to ship my order?
Delivery within Germany typically takes 3 to 7 business days. For deliveries to other European countries, shipping times may vary depending on the destination. Once your order has been shipped, you will receive an email from us with a tracking number.
Can I change or cancel my order?
As long as your order hasn't been processed or shipped, you can change or cancel it. Please contact us as soon as possible at team@glaventora.com . Orders that have already been shipped cannot be changed or canceled.
How do I return items?
If an item doesn't meet your expectations, you can return it within 14 days of receipt. Please contact us in advance at team@glaventora.com to discuss the return process. For more information, please see our Return Policy.
What do I do if my order arrives damaged?
If an item arrives damaged, please contact us immediately at team@glaventora.com . If possible, please include photos of the damage so we can quickly find a solution for you.
Is my personal data safe with Glaventora?
The protection of your personal data is very important to us. All information you provide to us will be processed in accordance with applicable data protection laws and will never be shared with unauthorized third parties. Details can be found in our Privacy Policy.
Who can I contact if I have further questions?
If you have any further questions or concerns, please contact our customer service team at team@glaventora.com . We will endeavor to resolve your request as quickly and easily as possible.